Mobile Legals
Learn about our general mobile terms and conditions or explore the specific legal terms of each available plan.
1. Overview
These general terms apply to all mobile services provided by SpotOn, regardless of which plan you're on.
2. Network Coverage
Our mobile network coverage extends across New Zealand, with varying signal strength depending on location and terrain.
- Coverage maps are available on our website
- Rural areas may have limited coverage
- Indoor coverage may vary based on building materials
3. Data Usage
Data usage is measured in bytes and rounded up to the nearest kilobyte. Fair use policies apply to all data plans.
4. Billing & Payments
- Monthly billing for postpaid plans
- Prepaid plans require advance payment
- Late payments may result in service suspension
5. International Roaming
International roaming is available in selected countries. Rates and coverage vary by destination.
6. Device Support
- Compatible with most unlocked GSM devices
- Limited support for CDMA devices
- Device-specific features may vary
7. Fair Use Policy
Our fair use policy ensures quality service for all customers by preventing network abuse and excessive usage.
8. Emergency Services
Emergency calls (111) are free and available even without credit or active service.
9. Terms Updates
We may update these terms with 30 days' notice. Continued use of our services constitutes acceptance of updated terms.
10. Regulatory Compliance
All services comply with New Zealand telecommunications regulations and consumer protection laws.