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General FAQs
Quick answers to the most common questions about SpotOn's services.
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General FAQs
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Getting Started
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What is SpotOn?
Getting Started
What services does SpotOn offer?
Getting Started
What broadband plans do you offer?
Getting Started
How do I join SpotOn?
Getting Started
How long until I'm connected, and can I switch from my current provider?
Getting Started
Do I need a modem, and can I use my own?
Getting Started
What plan terms can I choose from?
Plans & Pricing
Is the 12-Month plan cheaper than Open Term?
Plans & Pricing
Am I locked into a contract?
Plans & Pricing
What happens if I leave my 12-Month plan early?
Plans & Pricing
How do I change my plan or switch terms?
Plans & Pricing
Are there any hidden fees?
Plans & Pricing
Do you offer a static IP address?
Add-ons
Do you offer a home phone?
Add-ons
Can I take SpotOn with me when I move house?
Account
How do I cancel my broadband?
Account
What makes SpotOn different?
Experience
Is SpotOn available nationwide?
Experience
Can I manage everything online?
Experience